“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our” means Heston Cars London Ltd.
Our VAT number is 305 3014 59
We operate within the Consumer Rights Act and are regulated by Financial Conduct Authority for any finance products
We are a member of Retail Motor Industry Federation
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If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
You may print one copy and download extracts of any page(s) from Our Site for personal use only.
You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
You may print copies and download extracts of any page(s) from Our Site for personal use.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
You may not use any Content [saved or downloaded] from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). [This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
b) You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
c) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
a) Suspend or terminate your right to use Our Site;
b) Issue you with a written warning;
c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
d) Take further legal action against you, as appropriate;
e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
f) Any other actions which We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.2) in response to your breach.
We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 48 hours for your request to take effect and you may continue to receive emails during that time.
We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 48 hours for your request to take effect and you may continue to receive emails during that time.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Customer Reviews
We have been with this company for last 5 years and the service is excellent. All employees are very cooperative... Read More
Elizabeth Christian
“Had a fantastic experience buying my car at HCL ! The team was friendly, knowledgeable, and made the whole process easy and stress-free. I love my... Read More
Balu Sajeev
Had a wonderful experience with Dale who helped me getting everything sorted out and answered all the questions that I had.... Read More
Steve Underwood
I was working in the area and the garage had a car that I was interested in. I wanted to part exchange however living in Northern Ireland I knew this... Read More
Anonymous
Very good customer service and range of stock bought one car and had to come back to get another. Great range of stock staff was very friendly and sup... Read More
haseeb hussein
Really pleased with my experience here. They managed to fit me in last minute to prep and spray my rear diffuser and fit it, as well as my new front g... Read More
WOLFY TAYLOR
From initial contact via Auto trader through to viewing, test drive and purchase John was exceptional and I would highly Recommend... Read More
mark ryan
Great little car, really liked that these guys are AA approved dealers for extra peace of mind, everything seems good. John was friendly but not pushy... Read More
F B
Very friendly staff, I bought a car from them and they made it a very easy and practical process. Would recommend.... Read More
Patryk B
Everybody that I dealt with at HCL was very professional and attentive to all the questions and details that I needed. They honest and transparent thr... Read More
sean faherty
Outstanding! From initial contact, viewing, test drive and purchase John was excellent. Friendly and professional in all aspects... Read More
Mark Ryan
Excellent service from the start. Delt with John one of the sales reps. A couple of things on the car I purchased from then needed sorting out and tha... Read More
Gary Edwards
I recently used HCL for the MOT and servicing of both of our cars. One vehicle required both an MOT and a service, while the other simply needed the M... Read More
Milos
I just picked up my car from mot, very professional, nice, fast service, I can recommend them, I have had experience with various workshops, but this... Read More
Martin
I just picked up my car from mot, very professional, nice, fast service, I can recommend them, I have had experience with various workshops, but this... Read More
Martin
Start to finish, superb, service, Comms, care….i can not fault my experience! I’ve been stung before by second hand car dealers but this sales roo... Read More
Mb
Great customer service, good deals offered and quality car. Collection was quick and easy. Friendly staff.... Read More
Jodi Faulkner
Brilliant service, got the perfect car I want on a great deal. BMW M135i, got the payment sorted then they came the next day. Car is brilliant, love i... Read More
Arbab Afzal
John was great! super helpful and friendly, extremely happy with the service and the car!! Thank you for your help! And thank you to Dale as well for... Read More
Olivia Ellard
Fantastic experience from the start (other than one of their employees getting a bit necky while I was parking my car) dale was a fantastic salesman,... Read More
Ben Goodchild
I had gone along on my recent Easter weekend break to look at two versions of an Audi A3. Upon arrival I had received a warm welcoming from the staff... Read More
Rahat Chowdhury
I purchased a car from HCL today and was really impressed with the service I received. Dale was very friendly and helpful. I am really pleased with my... Read More
Marion Thomas
Bought skoda rapid ...amazing car and very professional staff...highly recommended... Read More
Puneet
Bought my SKODA RAPID last week..amazing customer service and buying car was a smooth and easy process...will definitely recommend this dealer... Read More
Puneet Sharma
Today we've just completed on our new car. Never been so well looked after than the team here at HCL. They are super friendly and genuine. The service... Read More
K Crawford
We travelled from our home in North Devon to view a car which was of particular interest to us. Thankfully we found a very clean car with low mileage... Read More
Anonymous
We are very impressed with the service received, both from the Sales person Dale, who went the extra mile to send us a spare key fob, the cleaning of... Read More
Ann Bellamy
I bought my car 5 years ago from HCL Prestige and have never regretted buying from them. Their customer care and after sales care was exceptional then... Read More
Bill Bhuller
John gave absolutely excellent service at sale and also follow up (a sensor within our recently purchased car failed and it was immediately diagnosed... Read More
Fiona Ferguson
I bought my car 5 years ago from HCL Prestige and have never regretted buying from them. Their customer care and after sales care was exceptional then... Read More
Bill Bhuller
Had a great experience, buying from HCL 🥰. They had a great selection at a fair price and helped me find exactly, what I was looking for. I had a w... Read More
Vida Jakstiene
I had the most pleasant experience buying my BMW 320i John was very easy to talk to and answered my questions to my satisfaction. No Sales man pressur... Read More
Narinder Bahra
Bought a MK7 Golf from here. I live nearby. The dealership is very professional, dealing with high-grade cars, and Dale couldn't have been more helpfu... Read More
Anonymous
Some may think it difficult “distance buying” a car - but HCL made this extremely easy. My contact, John, was very easy to deal with, handled all... Read More
Katy Birdwood
Seen the car advertised on the internet made a call to Dale who was very informative. I bought this car not seeing it only on dale's word, picked up t... Read More
Paul
Some of the best customer service I've experienced. Bought a Jeep Renegade a few months back, had a few minor niggles with it which have been taken ca... Read More
Paul Wright
We have brought 2 cars from this dealership and honestly they are great it’s a real pleasure to do business with... Read More
Lee
Wonderful friendly professional service from John. Thanks to the Ulez expansion I had to buy a cheap little run around that was compliant and Prestige... Read More
Keren Clifford
If you are looking for a good quality car with exceptional after care service, well your in the right place. I recently purchased my car. Had a issue... Read More
Gillian
I have recently bought a Kia Ceed from HCL and the service from Dale and the team was fantastic, love the car and would highly recommend this garage.... Read More
Kieron Mcgloin
Felt very relaxed Dale who managed my sale was fair with part exchange and patient with the paper work, very knowledgeable on cars sine still working... Read More
Kym
I decided to buy car, search and like car in HCL showroom. John was very helpful, he was in constant touch via telephone answering all the question. T... Read More
Sandeep Dive
Matty loves his first "whip", thanks to John for making the transaction very easy.... Read More
Richard Trevarthen
I recently purchased a car from this showroom, and I am extremely satisfied with both the buying experience and the exceptional after-sale service the... Read More
Nadeem Aamir
Contacted them about buying a used car after seeing an ad on Autotrader. They were very responsive and helpful over the phone as I wanted to make sure... Read More
Ryan
I bought a car today from them. Everything is perfect, they are very professional and responsive. They did everything that makes me like the car. Than... Read More
Ismail Ali
John @ HCL made buying a beautiful Mini a really pleasant experience. From viewing the car to its delivery, his honest and professional approach made... Read More
9hallux
Professional service Dale dealt with my sale who was knowledge and patient they even part exchange with a fair price, staff there friendly did not fel... Read More
Kym Balls
Excellent customer service, the sale went smoothly and so far all is going well with my Toyota RAV4. Very friendly and helpful stuff.... Read More
Zulay Cederberg
Amazing service! Highly recommended! Mahmood & the team were brilliant and friendly. It’s my first time buying a car and nothing much to worry. 101%... Read More
Ronald
HCL are amazing - I am over the moon with my car but more importantly their service is unbeatable. Everyone is so friendly, helpful and they really go... Read More
Charlotte
hi hcl thanks for your friendly service, l am please with my new mercedes- benz, and l wound recommend my friends and family to your showroom... Read More
Gurcharan Kainth
The service was excellent except. I felt completely relaxed during the whole process everybody was eery helpful. Wewe.... Read More
Andy B
Hassan and the team were brilliant throughout. Nothing was too much trouble, a relaxed experience with no hard sell or impatience while we took our ti... Read More
Mr Leigh Berkley
These guys took away all the worry about buying a second hand car. They were absolutely great to deal with. I got a wonderful car at a great price and... Read More
Anonymous
HCL Prestige offered me amazing customer service and brilliant support. Not only was the car as described, they went the extra mile to make sure every... Read More
Victor
Would recommend to family and friends, friendly and helpful customer service from start to finish, Great Experience 🙌🏿... Read More
Emmanuel Wilson
the best car dealer I've ever been to, helpful and above all very honest not like others I sincerely recommend him for sure the next car will also be... Read More
Martin Mielnik
My wife and I are very happy with our Kia Sportage. Both Dale and Mahmood were very helpful and friendly and I would definitely recommend HCL Prestige... Read More
William
My husband bought car for me,Mercedes GLA, three months ago. I need to say that these guys are amazing if you need advice and recommendations. Very re... Read More
Natalija Antelj
The customer service at HCL Prestige cars is absolutely superb!! The guys are very welcoming, they know their stuff, they never try to hard sell and t... Read More
Billy Bhuller
A lovely service from them ❤️❤️❤️ A very good cars and prices..They're so kind and helpful to me 🙏🏼❤️ Thanks for the lovely car... Read More
Hristinna Veskova
Great experience with this company. All done over the phone, salesman kept in contact throughout & was very pleasant. They even went above & beyond by... Read More
Rhona Robson
I bought a car in this house two weeks ago. So far, I have been driving well without any problems. He kindly helped me with the guide to buy the car a... Read More
Junghyuk Lee
Very Professional And throughout amazing Experience I Bought Audi A3 From HCL and i am very happy with the car.Very Professional,Friendly staff.It was... Read More
John Hampton
Audi A5 2016 model purchase Hassan helped me in my car purchase. Cannot fault the customer service. Only got the car last Thursday so I have to wait a... Read More
Richard Selvarajoo
Great service :-) Their communication was always on point and very detailed. When we visited the Ashford office they were all so welcoming and took ti... Read More
Anonymous
great service, highly likey to recommend HCL Prestige hello. I was very pleased by the service received by Hassan, very professional, no pushy and at... Read More
Salim Oussanna
Amazing service Absolutely amazing from the start to finish. Very friendly team, all questions answered. Everything has been shown inside and outside... Read More
Katarzyna Jessa
My experience was a great one! From the minute I enquired about the Porsche for sale thur we’re more than happy to assist - I must have called over... Read More
Steve H
I recently bought a Kia Venga from Hassan and his customer service and the garage service was fantastic. They were all very helpful with the questions... Read More
Angela Harding
Exceptionally well presented vehicles, excellent & respectful customer service. Would recommend... Read More
Paul
Bought an Audi Q5 from this company last week. Not new but in very good nick for it's age. Promised to organize a spare key, MOT and car wash which th... Read More
Johanna Tam
Recently purchased a Vauxhall Astra from HCL, and I must say I am impressed both with the car & service provided by the team. Furqan had dealt with us... Read More
Jasmine Kaur
The car was very well presented and the service from Mahmood was excellent. A problem with the reversing sensors was identified after a few days and w... Read More
Peter Richardson
Just bought a third vehicle.. a Mercedes benz A180 sport for my wife...she is absolutely delighted with the car. Highly recommended👍... Read More
Think Social
I bought my S4 avant from them and the car was presented in immaculate condition. They have amazing and high spec cars. Excellent ambience, clean cars... Read More
Harish Jamwal
Excellent customer care. Had a wonderful experience with these people, found the exact car which I was looking for three months. They were patient and... Read More
manjnder sandhu
Excellent service and good unrushed test drive. Car was beautifully presented and valeted throughout. 12 months MOT provided and basic service complet... Read More
Jack M
A car dealership without the nonsense! I was rather anxious about buying a car on my own but Mahmoud put me at my ease instantly. He was kind, patient... Read More
julie solomon
I had been searching for a decent car for more than one month and finally ended up in HCL. The best thing I liked there is the selection of cars and a... Read More
Prasanth R
Amazing customer service. Took some time for me to get the funds but the staff were very patient and not in any way pushy. Lovely car and really would... Read More
david fuge
Very happy with the service provided from HCL, they made me feel comfortable when buying my new car, that I am very happy with. Both gentlemen were pr... Read More
georgina
Excellent second-hand car dealership, variety of cars and friendly service. Very professional and friendly attitude. Helped us to chose our new car, a... Read More
Mario
in January this year, I wanted to buy an Audi with a particular specification. I eventually found one advertised on Autotrader from HCL Prestige Cars.... Read More
robert allerston
HCL are straightforward to deal with, extremely accurate description of the car, great communication and excellent after sales service. I would highly... Read More
ronald
Thank you HCL for providing the best car. I was searching for the car for nearly 2 months and found a really nice car which is value for money at Hcl.... Read More
Harry
The car is in very good condition and runs smoothly. I was offered a 6 months warranty for peace of mind. I will recommend HCL Prestige.... Read More
MELVINE D SILVA
HCL are straightforward to deal with, extremely accurate description of the car, great communication and excellent after sales service. I would highly... Read More
phil rhodes
Top class service and honest guys running the show, will definitely be going there again when in need of a car. Highly recommended... Read More
harry kooner
Mahmood was a very pleasant salesman to deal with not pushy and let us take our time with the car and was always willing to answer any questions asked... Read More
abdul salam
Excellent service, sales team found me an even better deal than I expected. I would 100 percent recommend any vehicle from them. Easy to talk to, very... Read More
jonathan odumanye
Very happy, friendly guys with beautiful cars to sell. Completely covid rules compliant and respectful. Good service, thoroughly recommend... Read More
david counsell
Bought a car form HCL Prestige Cars and I'm very happy with the car and was very pleased with the customer service provided from all the team. All the... Read More
nelson almeida
We found this company on line while looking to change our car From the first phone call the salesman Mahmood was extremely helpful polite and not push... Read More
alan gerrard
Adam was very helpful and helped me find the dream car that I wanted. Took me out for a test drive and was very patient. Will defiantly come back. Tha... Read More
Mollie Brock
HCL helped me purchase my first car and they were very helpful and fulfilled all my needs for my perfect car. The staff members were very polite and u... Read More
Wafa Iftikhar
Bought a mini from HCL and had an issue with the brake sensor a week later. I called them and they changed brake pads and sensor free of charge . Supe... Read More
Julie Le
Fantastic service from start to finish, car very well presented at pick up! I was even picked up from the train station. Would certainly recommend.... Read More
N T
Great experience with this company. All done over the phone, salesman kept in contact throughout & was very pleasant. They even went above & beyond by... Read More
Rhona Robson
Thank you HCL, I have bought my recent car from them . It was such an easy purchase and amazing service that I received. I would highly recommend the... Read More
Manal Khan
I am very happy with the service I have received buying a beautiful Mercedes A 220d at Prestige Car supermarket. Mahmoud has been Amazing and I recomm... Read More
Deaier Souza Fit
Excellent service and very understanding. Always answering all my questions with quick and appropriate responses. Quick and easy transfer of purchased... Read More
Bhavin Lad
Bought a Audi Q3 from HCL, couple of minor issues with the car but they were fixed very quickly without any hassle. Friendly staff, thanks very much!... Read More
Andrew Luther
Excellent service, excellent people and excellent collection of car. They are very nice and polite. They listen you and treat you more then a customer... Read More